Returns Policy

We want you to love your Plated Bee purchase. If you're not completely satisfied, we accept returns under the following conditions.

Return Window

Returns must be shipped within 30 days of delivery.

Extended Holiday Returns: For orders placed during the holiday shopping season, beginning October 15, we extend the return deadline to January 5 of the following year. Your regular 30-day return window still applies if it provides more time.

How to Start a Return

Please email hello@platedbee.com to request a return. We'll provide instructions on where and how to send your items back.

Customers are responsible for arranging and paying for return shipping. Plated Bee does not cover return postage costs.

Return Conditions

To be eligible for a refund:

• All items must be unused and in brand-new, resellable condition.
• All components must be included and placed back into their original product packaging exactly as they were received.
• Products must be packed securely inside a protective shipping box, with sufficient cushioning to prevent damage during transit.

Our products contain fragile components, so please take extra care when packaging your return. Items damaged during return shipping may not qualify for a refund.

Refunds

Once your return arrives, we'll inspect the items to ensure they meet our return conditions and are suitable for restocking.

If approved, we'll issue a refund to your original payment method. Please allow a few business days for your payment provider to process the refund.

Questions?

For any questions about returns, contact us at hello@platedbee.com.

 

Damaged, Defective or Missing Items

We take great care in packaging our products, but sometimes things get damaged along the way.

If something arrives broken, defective or missing, please email hello@platedbee.com within 5 days of delivery with your order number, a quick description of the issue and some clear photos.

Here's what we offer in refunds for affected pieces:

• Bamboo board: $12.00 each
• Porcelain bowl: $7.50 each
• Slate tile: $5.00 each

To qualify, the damage needs to be significant enough to affect how the item works, how safe it is to use, or how it looks. Small chips, scratches and minor imperfections aren't covered.

What about damaged packaging? We know our packaging is part of the experience! While the occasional bump, dent or scuff can happen during shipping, we do offer a $10 refund if the product packaging arrives seriously damaged.

At this time, we only offer refunds rather than replacement pieces.

We're reasonable people, and we want you to be happy with your purchase. If something isn't right, just send us an email and we'll do our best to help.